Refund and Cancellation Policy
This policy explains how payment issues, duplicate transactions, cancellations, and support reviews are handled.
Failed or duplicate payments
If a payment is debited but not recorded against a project, users should contact support with the transaction ID, registered email, amount, and payment date. Verified duplicate or failed payment cases may be refunded after review.
Bid or application fees
Application fees are generally non-refundable once a user intentionally applies to a project, because the platform records the application and starts the project workflow.
Project cancellations
If a project is cancelled by the platform or the client before meaningful review or assignment, support may review the case and decide whether a credit, refund, or alternate resolution is appropriate.
Review timeline
Support reviews normally require transaction verification and project activity checks. Users should avoid submitting repeated requests for the same transaction while review is active.
Need help?
Contact Prom Marketing Bid support at info@prommarketing.co.in with your registered email, project reference, and a short explanation of the issue.